Mpact Plastic Containers (MPC) is a leading manufacturer of high-quality, sustainable plastic packaging solutions in South Africa. As part of the Mpact Group, we are committed to innovation, environmental responsibility, and providing our customers with durable and cost-effective container solutions. We foster a culture of teamwork, safety, and continuous improvement. We value integrity, accountability, and excellence in everything we do. Our employees are at the heart of our success, and we strive to create a dynamic and inclusive work environment where they can grow and thrive. Joining Mpact Plastic Containers Castleview means becoming part of a company that is dedicated to delivering superior products while upholding strong values of sustainability, quality, and customer satisfaction. To ensure the efficient and effective production of injection moulded products on the shift by effectively controlling all production resources utilized in order to achieve the production and quality targets set, while ensuring that SHEQ standards are maintained.

Introduction The Sales Representative – Agriculture is responsible for the effective management of existing customers and for providing excellent customer service atall times. The role focuses on building a strong sales pipeline of potential new customers (“hunting”) with an agreed conversion rate, and on identifyingnew product development opportunities in collaboration with the New Business Development team. The incumbent is also accountable for fulfillingmarketing and public relations functions, ensuring efficient sales administration and internal liaison, and for maintaining compliance with Mpact’s Safety,Health, and Environmental (SHE) policies and standards.

1. Sales Growth: Jumbo Bins and Agriculture

• Manage allocated Key Account customers in line with agreed KPIs.
• Actively generate new business from existing and potential Key Account customers as per agreed KPIs.
• Build and maintain a strong pipeline of new customers and convert these into Mpact customers within agreed timelines.
• Promote Mpact products through proactive engagement, opportunity identification, and professional proposals.
• Close new business opportunities effectively.
• Provide high-quality after-sales service to ensure customer satisfaction, retention, and growth.
• Promote new product applications through solution-based selling.

• Maintain professional, positive relationships with all customers at all times.
• Service existing and potential customers through regular contact and personal visits, as per agreed KPIs.
• Address and resolve customer complaints and product issues promptly, taking corrective action where required.
• Provide customers with timely technical or product-related support when needed.
• Stay informed on industry developments, trends, and competitor activities.

• Identify new product opportunities and collaborate with the New Business Development team.
• Introduce potential new customers and facilitate meetings with them.
• Assist with the design and development of new products as required.
• Track and communicate progress on new product developments to customers.
• Continuously identify opportunities to expand Mpact’s product range to remain competitive and drive business growth.

• Maintain strong product knowledge to effectively promote Mpact products.
• Implement marketing interventions within the allocated area or market.
• Arrange factory tours and promotional events as required and authorized.
• Coordinate and assist with product exhibitions and trade shows.
• Represent Mpact professionally in all marketing and public-facing activities.

• Monitor the weekly Production Plan to align sales priorities and delivery deadlines.
• Liaise with Dispatch and Logistics to ensure timely deliveries.
• Maintain and update the CRM system as per agreed standards.
• Follow up on back-orders, cancelled orders, and credits to ensure timely resolution.
• Manage and update price lists according to company procedures.
• Maintain accurate records, filing systems, and correspondence standards.
• Control and account for sample stock as per procedure.
• Prepare annual budgets per product and customer in line with company requirements.
• Participate in internal conferences and deliver presentations as required.
• Manage debtors weekly and ensure adherence to agreed KPIs.